Responsible gambling

At Grand Villa Casino Burnaby, we take responsible gaming very seriously and want to ensure that our guests gamble safely and within their means.

Self-Exclusion Program

If you or someone you know is struggling with problem gambling, we have a Voluntary Self-Exclusion (VSE) program in place. This allows individuals to exclude themselves from all BCLC casinos for up to 12 months. For more information on VSE and other responsible gaming tools, please visit our GameSense page.

GameSense

Our GameSense program provides guests with the knowledge and skills they need to make informed decisions about their gambling habits. We offer:

• Interactive kiosks that help you understand odds and set limits
• Advisors who can provide guidance on managing time and money
• Information centres where you can learn more about responsible gaming

Set Limits

Setting limits is an essential part of responsible gaming. We encourage our guests to set a budget before they start playing, and stick to it.

• Set daily or weekly limits for your spending
• Use the "cash out" feature on many games to withdraw winnings quickly
• Don't chase losses by betting more than you can afford

Take Breaks

It's essential to take breaks from gambling to give yourself time to reassess and recharge.

• Set aside specific times of the day or week when you will not gamble
• Use our amenities, such as dining, entertainment, and non-gaming activities
• Take advantage of our VSE program if needed

Seek Help

If you or someone you know is struggling with problem gambling, don't hesitate to seek help.

• Contact the British Columbia Problem Gambling Help Line, which is available 24/7 for support
• Visit our GameSense page for information on counseling services and online resources
• Contact a local support group or counselor